Store Policies and Terms of Service – Sweet Baby Wraps

SBW is moving this week - shipping resumes July 3.

Store Policies and Terms of Service

Sweet Baby Wraps LLC is in business because we love babywearing and love and respect our customers and we want you to love the products you receive and be happy with your customer service.  If you have an issue or concern please send an email right away so we can work out a resolution together.  carrie@sweetbabywraps.com

Returns and Exchanges:

We want your experience with Sweet Baby Wraps to be positive and if you are not satisfied with your carrier please get in touch right away.  We offer product returns or exchanges within 20 days of purchase date with all original packaging and instructions.

To initiate a return or exchange email us at carrie@sweetbabywraps.com with your order number, product name and reason for return and the item you would like to receive in exchange if applicable.  We will then confirm the return/exchange and send you the address where you will send your carrier.

Here are the important details for a return or exchange:

  • For a full value refund or exchange the product should be in brand new condition, unwashed, and with no odors, stains, pet hairs, etc.  
  • If a carrier is returned that is not in brand new condition, there will be a minimum 15% restocking fee or in extreme cases a refusal of return.  Please email us with details before sending in your carrier so we can discuss options and try to eliminate any surprises.
  • Please use a shipping method with tracking as we cannot take responsibility for the item until we receive it.
  • In the case a manufacturer defect, the item must be unwashed and unused and a photo sent in for confirmation.  Please inspect your carrier before first use or washing.
  • We do not accept returns or exchanges on sale items or carriers that are second quality, demo, or previously used. 

Please contact us right away so we can work with you to get you the carrier you love!

Layaway:

Layaway is avialable for 2 months from the date of purchase with 25% down and payments as you like. You can make payments via the layaway payment item on the website or via Paypal - just send an email to carrie@sweetbabywraps.com and I will send an invoice. Most regularly priced products are availalbe for layaway and will be noted in the product description if not. Sale items and classes are not available for layaway.

To put an item on layway use discount code: layaway25 during checkout. Sale prices cannot be applied to an item on layaway.

Free Shipping for orders $50 and over:

Free Priority shipping in the US via USPS is provided for orders $50 and above. Please see our shipping page for more details and pricing for international shipping.

Privacy Policy

Sweet Baby Wraps values your privacy and will never share or sell your information.

 

Sweet Baby Wraps reserves the right to cancel any order if a mistake is present with regard to the listing details, description, price, or inventory.

These policies and terms of service may be updated at any time.

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